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Frequently Asked Questions

Is there a setup fee?

No setup fees. You can set up your business yourself, as it's effortless, and we will help you if you need it.

How long are the contracts?

They can be monthly or annual, depending on the subscription plan you choose. When the period ends, the contract gets renewed automatically, unless you request suspension 15 days before.

Is there any commission on orders?

We will never charge commission on orders. We charge a monthly or annual flat fee, depending on the plan you choose. Full transparency, no hidden fees.

Can I cancel my contract at any time?

Yes, it's possible to cancel your contract at any time, providing a 15-day notice through email.

Can I change my plan later on?

Yes, you can upgrade or downgrade your plan whenever you want. Price changes will be reflected after the end of the current subscription period.

Are there any transaction fees?

There are no transaction fees on the orders. The only transaction fee is the one from the online credit card payments. Check the pricing details of each plan for more information.

Does ChatFood provide delivery services?

We provide integrations with delivery service providers in UAE, KSA, Bahrain, Kuwait, Qatar, UK. We are constantly working on adding delivery partners.

Is there any delivery charge?

If you use one of our delivery partners, your contract is directly with them. Part of the delivery cost is passed on directly to the end-customer as a delivery fee.

Which currencies does ChatFood accept?

You can set up your account with any currency. For online payment, we currently support all GCC currencies, Euros, USD, GBP

Which countries can ChatFood be used in?

We are available for all countries.

How is ChatFood different from Uber Eats, Deliveroo, Talabat?

- Chatfood provides you with a branded link you can connect to your website or social media accounts - For example, you can add an 'Order Food' button to your Instagram page and stories. Your followers can quickly browse your menu and order directly without leaving Instagram. It works the same way for all social networks - You will not be charged any commissions.