Cooking Up Customer Connections: Building Stronger Customer Relationships and Boosting Your Restaurant's Business.

March 23, 2023
4 min

As a restaurant owner, having easy access to customer data is crucial for improving customer engagement, enhancing the customer experience, and building a competitive advantage. With ChatFood's CRM page on your dashboard, you can now view all your customer data at a glance. To access it, simply navigate to Marketing > Customers.

The CRM allows you to gain important insights about your customers, such as their overall spend, number of transactions, and rating they give you. With filtered views, you can easily identify your best customers, inactive customers, and even the unhappy ones. This provides you with valuable insights to take action accordingly, and we've made it simpler with the 'New Message' button that lets you send personalized messages to your customers and enhance relations.

Here are some ways you can use this to improve your customer relations:

#1 Create emotional connections: Send messages to new and existing customers, asking about their experience after their orders. If you have any unhappy customers you can easily offer them a free item or personalized discount for their next order.

#2 Incentivize a second order: Turn first-time customers into repeat customers by offering exclusive discounts on subsequent orders. Encourage them with limited-time offers or the opportunity to double their loyalty points.

#3 Grow basket size: Combine the power of data offered by ChatFood's analytics dashboard with the convenience and efficiency of data-driven marketing to Increase customer spend..

#4 Re-engage old/inactive customers: Encourage inactive customers to return by sending targeted and exclusive offers to re-engage them. Grab their attention with a short text featuring a discount code on their next order.

# 5 Announce special events: Make your customers feel special by updating them on your news as soon as they happen. For example, announce the opening of a new branch with an exclusive discount on direct orders.

Read more on how you can Grow order volume and customer loyalty with SMS and WhatsApp marketing.

If you want to learn more about this feature, feel free to get in touch with our support team at We're here to help you make the most of your CRM and take your restaurant to the next level.

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